1. Introduction

Aussie Careers Coaching Pty Ltd ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy applies to all personal information collected by us, whether online through our website (www.aussiecareerscoaching.com.au) or offline through other means, such as in-person coaching sessions, phone calls, or written correspondence.

By accessing our website, using our services, or providing us with your personal information, you consent to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time, so please review it periodically for any changes. The date of the latest revision will be indicated at the top of this policy.

2. Types of Information We Collect

We collect various types of personal information to provide and improve our services. The types of information we collect may include:

• Contact Information: This includes your name, email address, phone number, and postal address.
• Professional Information: This includes your resume, cover letter, job history, skills, qualifications, and career goals.
• Payment Information: If you purchase our services, we collect payment information, such as credit card details or bank account information. This information is processed securely through our payment gateway provider.
• Website Usage Data: We collect information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information is collected through cookies and other tracking technologies.
• Communication Data: We may collect records of our communications with you, including emails, chat logs, and phone call recordings (with your consent).
• Testimonial Information: If you provide us with a testimonial, we may collect your name, job title, and the content of your testimonial. We will obtain your consent before publishing your testimonial.
• Sensitive Information: We will only collect sensitive information (e.g., health information, religious beliefs, ethnic origin) with your explicit consent and only when it is reasonably necessary for our services.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from You: We collect information directly from you when you provide it to us, such as when you register for our services, complete a contact form, submit your resume, or participate in coaching sessions.
• Automatically: We collect information automatically through cookies and other tracking technologies when you visit our website.
• From Third Parties: In some cases, we may collect information from third parties, such as recruitment agencies or publicly available sources, but only if you have consented to them sharing your information with us.

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To provide you with the career coaching and interview preparation services you have requested.
• Improving Services: To improve our services, website, and customer experience.
• Communication: To communicate with you about our services, updates, promotions, and other relevant information.
• Personalisation: To personalise your experience and provide you with tailored content and recommendations.
• Payment Processing: To process your payments and manage your account.
• Marketing: With your consent, to send you marketing materials about our services. You can opt out of receiving marketing communications at any time.
• Legal Compliance: To comply with our legal obligations and protect our legal rights.

5. Disclosure of Your Information

We may disclose your personal information to the following parties:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, and email marketing platforms. We ensure that these service providers are bound by confidentiality obligations and comply with the Australian Privacy Principles.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Partners: We may share aggregated and anonymized data with our business partners for research and analytical purposes.
• With Your Consent: We may disclose your information to other parties with your explicit consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information securely on our servers, which are protected by firewalls and other security measures.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits to ensure the effectiveness of our security measures.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website.

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information helps us improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings.
• Advertising Cookies: These cookies are used to deliver targeted advertising to you based on your interests.

You can control cookies through your browser settings. You can choose to block cookies or to receive a notification before a cookie is stored. However, please note that blocking cookies may affect your ability to use certain features of our website. For more information about our cookie usage, please refer to our Cookies Policy.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to restrict the processing of your personal information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If you have provided us with your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Privacy Officer at the contact details provided below. We will respond to your request within a reasonable timeframe.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely destroy or de-identify it.

10. Cross-Border Data Transfers

In some cases, we may transfer your personal information to recipients located outside of Australia. Before transferring your personal information overseas, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to a law or binding scheme that provides a similar level of protection as the Australian Privacy Principles.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes to this Privacy Policy on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

Privacy Officer: Amelia Stone

Aussie Careers Coaching Pty Ltd

Level 10, 100 Miller Street, North Sydney NSW 2060, Australia

Phone: 02 8005 4000

Email: privacy@aussiecareerscoaching.com.au

We are committed to resolving any privacy complaints in a fair and timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).